WE ARE NEIDÍN.

VIRTUAL ASSISTANT AGENCY.

Frome VA Agency offering affordable financial admin, website design, social media, SEO, and graphic design services for seamless business support.

SAVE TIME NOW.

At We Are Neidin we know that it takes time and dedication to build and run a business. Trust us, we’ve been there, we understand. 

People can often feel overstretched with mounting daily or weekly tasks, and that is where we can help. From solo entrepreneurs to larger businesses, we are here to support you with all those admin tasks that are taking up too much of your valuable time. 

Unlike hiring a new employee, we can be switched on and off as the demand in your business fluctuates. That means you only pay for the hours we have worked. There is no fixed salary on your overheads, no sickness or holiday pay, and no Employer NI. 

Each client has a different reason for requiring our services. We work with you to understand your needs and how we can help to make a difference, ultimately saving you time and money.

WHO WE ARE.

A hardworking, and well-organised husband and wife team with decades of experience across a multitude of business sectors. We have owned and run a food manufacturing business in the FMCG sector, dealing with the major multiples in the UK as well as distributing products worldwide.

We are approachable and well-mannered, offer impeccable customer service, and make a great team – and amazingly we rarely argue, only about who’s turn it is to make the tea!

We’ve always been passionate about making a difference in whatever we do, and we’re convinced we can make a real difference to your business too.

Gemma Glynn

GEM

Gem has over twenty years of experience in hospitality, events, and professional office and finance positions for several organisations.

She has a proven track record of excellent organisational skills in providing high-level support to the board of directors. She loves stationery, calendars and planners – anything to keep her organised and in check.

Outside of the office Gem is a dedicated mother to our two girls. She loves spending time with them doing all sorts of crazy activities.

She also has a passion for gift wrapping so Christmas and birthdays aren’t just exciting times for the girls, it’s exciting for Gem too.

  • TEA MAKING ABILITY
  • PARENTING ABILITY
  • GRASS CUTTING ABILITY
  • SINGING ABILITY
Matthew Glynn

MATT

Having run a family business for over ten years, and before that working for various leading brands developing the reach of their portfolios, Matt is a driven and enthusiastic sales professional.

He has a passion for food and innovation, always looking for that next new trend. He is creative and forward-thinking and lives by the saying “work hard, play hard”.

In his spare time, Matt loves watching his beloved Man United and F1.

He also wants a puppy, but Gem has put her foot down instead we ended up with two kittens!

  • TEA MAKING ABILITY
  • PARENTING ABILITY
  • GRASS CUTTING ABILITY
  • SINGING ABILITY

MATT

Having run a family business for over ten years, and before that working for various leading brands developing the reach of their portfolios, Matt is a driven and enthusiastic sales professional.

He has a passion for food and innovation, always looking for that next new trend. He is creative and forward-thinking and lives by the saying “work hard, play hard”.

In his spare time, Matt loves watching his beloved Man United and F1.

He also wants a puppy, but Gem has put her foot down instead we ended up with two kittens!

  • TEA MAKING ABILITY
  • PARENTING ABILITY
  • GRASS CUTTING ABILITY
  • SINGING ABILITY
Matthew Glynn

WE’VE GOT YOU COVERED

To provide peace of mind, we have an insurance plan that is underwritten by Hiscox and provided through our partners at Heath Crawford.

Plus we follow compliance guidelines for data protection (GDPR) – always checking for regulatory changes so that your security is a top priority.

We are fully registered with the ICO and our registration number is ZB214303.

We are proud to be approved members of the Society of Virtual Assistants.

SERVICES

Everyone has a different reason for requiring support. We work with you to identify problems and offer cost effective solutions.

At We Are Neidin we have a broad skillset and below are just a few examples of the help you can get, when you need it:

 

GENERAL ADMINISTRATION

  • General admin and data entry.
  • Create, edit and update documents.
  • Diary and email management.
  • Creating, updating & maintaining databases.
  • Research and information gathering.

FINANCIAL ADMINISTRATION

  • Processing invoices, receipts and payments.
  • Credit Control.
  • Reconciliation of entries into the accounting system.
  • Dealing with financial paperwork and filing.
  • Setting up new supplier and customer accounts.
  • Bank reconciliation.

EVENT CO-ORDINATION

  • Venue finding.
  • Arrange site inspections.
  • Negotiation of rates, contractual agreements and producing details confirmations.
  • Liaise throughout the booking process up to finalisation of all the details with all parties.
  • Organise overnight accommodation bookings.

MARKETING

  • Website design using WordPress Divi Theme or Squarespace.
  • Social media account set-up and maintenance.
  • Content development and scheduling.
  • Hashtag research.
  • Managing direct messages.

Packages

Solving Big Problems.

Sometimes working with family can be a strain, but we love it. We work hard, play hard and have a whole lot of fun doing it.

SONGS SUNG IN THE SHOWER TODAY

STEPS FROM BED TO THE OFFICE - Trust us we've counted!

BIRDS CURRENTLY SAT IN THE TREE OUTSIDE

CAPTURE ATTEMPTS MADE BY THE CATS TODAY

APPROX CALORIES OF TEA CONSUMED PER DAY

From Our Clients.

“Gemma and Matt were great from start to finish. Very knowledgeable and patient with me. They also discovered a few things that my Website was missing and promptly corrected it and tidied the design up to make it look more professional. I am really pleased with their ability and help. Too early to tell if the updated SEO has made any difference to my online presence but money well spent either way. Affordable for the small business owner and they are capable of helping you no matter how big or small your project needs are.”

CHLOE WRIGHT, GODDESS ORGANISING

They have both been professional and relentless in the pursuit of our unpaid invoices.

ADAM ROGERS, BANG TIDY PROPERTY MANAGEMENT

We asked Matt and Gemma to help us with some Sales tasks that had backed up due to us going through a busy period after the holidays.

We were very impressed with the work they carried out for us. We found We Are Neidin to be highly professional and extremely efficient in carrying out the tasks we asked them to do, and the work was carried out with the utmost care and with brilliant attention to detail.

I would not hesitate to use them again, or recommend their services to others.

BEN SHAVE, SURESET RESIN SYSTEMS

I run a small independent design agency and Matt was at hand to help me extract and manage complex information from a clients database.

His management and supply of this information allowed me to concentrate on what I am best at and paid for!

CHRIS MATTEY, WILLS-MATTEY DESIGN

Matt has made it so easy to update and refresh my website. He has taken it from something that I created myself to something very professional. I also am very happy with the monthly audit and checking to ensure all is compliant. Matt puts things into simple language and never used jargon. Very nice to deal with.

PAUL CRONIN, CRONIN’S CLEANING SERVICES

It’s great working with you, you’ve been a breath of fresh air. It’s so nice to work with a business that really cares.

JIM NEWTON, SURESET RESIN SYSTEMS

I’ve recently had the benefit of some admin support from We Are Neidin. Thank you Gem and Matt. They’re not just one VA but an office support team who are wonderfully organised and flexible, covering day to day admin, events management, financial admin, simple websites.

They really took the time to understand what I needed with some issues recently, including generously liaising with an IT company to take over the tech jargon.

Knowing there are two people who have your back with complementary skills is wonderful.

CAROLINE SHERRARD, QUIET POWER COACHING

Reliable bookkeeping, I can trust Gemma.

She takes initiative.

MARK GROVES, FINE QUALITY FEATHER

We used We Are Neidin’s services last minute to assist with some sales tasks. We had one meeting, logged them into our systems, and all up and running. Excellent communication with us and our customers.

We will certainly be keeping in touch with We Are Neidin for future work. Thank you.

JIM NEWTON, SURESET RESIN SYSTEMS

I just wanted to take two minutes out to thank you for all you’re doing for Bang Tidy.

It doesn’t matter how busy we get it’s honestly not unnoticed the relentless hard work you’re doing behind the scenes.

Thank you from us here in Brighton!

ADAM ROGERS, BANG TIDY PROPERTY MANAGEMENT

Taking an initial idea and turning it into a working stylish website for me was totally stress-free. I would recommend anyone who needs a functional website to make contact.

MEL, MELVIN GLYNN ART

Truly awesome people! Matt and Gem have been incredibly helpful not only designing us a brand new website but also helping us keep up with all the mind boggling privacy laws.

Highly recommend.

JEMMA HILLMAN, BECKINGTON MOTORS

I honestly can’t say enough how I’m so pleased with everything you’re doing. It’s been such a success already and it’s just so nice for me to see all this stuff popping up everywhere without having to worry about it.

JOSEPHINE BOYD, BATH & WEST MORTGAGES

Working with We Are Neidin is always a pleasure. Gem & Matt are not only incredibly efficient but also friendly and warm. From the start, their professionalism and dedication to delivering top-notch service were evident. The attention to detail and commitment sets them apart. I highly recommend We Are Neidin for their outstanding service and friendly approach. An excellent experience overall!

HOLLY PENDER-SMITH, HPS VIRTUAL ASSISTANT

Do you know what guys. You’re bloody awesome. I’m so glad you’re on this journey with me!

ADAM ROGERS, BANG TIDY PROPERTY MANAGEMENT

Working with We Are Neidin has been a breeze. Matt and Gem just ‘got’ my business right away and have absolutely transformed my Amazon Handmade shop.

Being a small business owner is hard work, you wear several hats, work so many hours, and it’s easy to become overwhelmed by your ‘to-do’ list. Having We Are Neidin there to pick up the slack has helped me concentrate my time on making products.

I urge anyone with their own business to send them a message, you won’t regret it!

CLAIRE HARRIS, BEAUTIFUL NICE

Gemma was instrumental in me setting up cashflow and invoicing systems, freeing me up to be more creative!

CHRIS MATTEY, WILLS-MATTEY DESIGN

Thank you. It’s so incredibly helpful to be able to work with someone who clearly cares in supporting my business.

PAUL CRONIN, CRONINS CLEANING SERVICES

Super organised, professionally capable with wonderful bubbly personalities!

JANET BURDETT, FROME ACCOUNTANCY BUREAU

I’ve worked with Gem and Matt for a few months now and I have found them to be really responsive, and proactive and really deliver on everything they set out to do.

JILL HAWKINS, ANISEED PR

FAQS.

How do you account for time spent?

We use time tracking software to accurately monitor how much time we are spending on each client. Our services are calculated by the minute using our hourly rate ensuring you are paying for exactly what you are getting.

What are your opening hours?

We are open from 9am until 3pm Monday to Friday, except on Bank Holidays. We can be contacted 24/7 but any responses outside of our opening hours may take a little longer.

What happens if I'm not happy with the service?

We hope this never happens, but if it does, we would appreciate you letting us know and allowing us to rectify the problem.

Are you registered for Data Protection?

Yes, we are fully compliant with GDPR and registered with the ICO. Our registration number is ZB214303.

What are your payment terms?

Our standard terms for payment are 7 days from the date of invoice.

Do I get a reward if I refer someone?

Yes! Word of mouth is the best way of onboarding new clients.

We’ll allocate one hour of free time to your account for every successful referral that signs up to a minimum of 10 hours.

Let’s GRAB A COFFEE.
Say Hello.

To learn all about how we can help support your business contact us using the form below or email us at hello@weareneidin.com, and we’ll get back to you as soon as we can.

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